Frequently Asked Questions
Everything you need to know about your WatchEra experience, from shipping to timekeeping excellence.
Are all WatchEra timepieces authentic?
Yes, every watch sold on WatchEra is 100% authentic and sourced directly from authorized manufacturers or licensed distributors. Each purchase includes an official brand warranty and a certificate of authenticity.
How long does shipping take and is it insured?
We offer complimentary insured shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all protective films and packaging intact for a full refund.
Do the watches come with a warranty?
All our timepieces come with a minimum 2-year international manufacturer's warranty. This covers any internal movement defects or manufacturing flaws. Please refer to the specific brand's warranty card included in your box for full details.
What payment methods do you accept?
WatchEra accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible customers.
How do I adjust the strap or bracelet of my new watch?
Many of our watches come with adjustable straps. For metal bracelets, we provide a complimentary sizing tool with your order. Alternatively, you can take your watch to any local jeweler, or visit a WatchEra boutique for professional adjustment.